Effective Date: 02-11-2024
Last Updated: 02-11-2024
At HosurEkart, we prioritize a seamless and efficient delivery experience for our customers. This Shipping Policy details our shipping procedures, delivery timelines, charges, and compliance with relevant Indian laws, including the Consumer Protection Act, 2019, and the Consumer Protection (E-Commerce) Rules, 2020.
Currently, we provide delivery services exclusively within a 25 km radius of Hosur, covering the following areas:
Hosur
Bagalur
Muthigiri
Attibele
Orders placed outside this region will not be processed.
Processing Time: Orders are typically processed within 24-48 hours, excluding weekends and public holidays.
Estimated Delivery Time:
Local Deliveries (within the 25 km service area): 1-3 business days.
Possible Delays: External factors such as adverse weather, transportation disruptions, or government-imposed restrictions may affect delivery times. Customers will be promptly informed of any delays.
Standard Shipping Fee: ₹35 to ₹65, depending on the order value and delivery location.
Free Shipping: Applicable on orders above ₹599.
Overweight Charges: Additional shipping charges will apply for individual products exceeding 4 kg.
Shipping fees (if applicable) will be displayed at checkout before payment confirmation.
Customers will receive a tracking link via email or SMS once the order is dispatched.
Orders can also be tracked through the “Track Order” section on our website.
If tracking information is not received within 48 hours, customers may contact our support team for assistance.
Delivery Method: Orders are fulfilled through our in-house logistics team for secure and timely delivery.
Delivery Attempts: Our delivery personnel will make two (2) attempts to complete the delivery. If unsuccessful, the order will be marked as undeliverable, and re-shipping charges may apply.
At this time, we do not offer international shipping or deliveries beyond our defined service areas.
This Shipping Policy is formulated in accordance with the following Indian regulations:
Consumer Protection Act, 2019 – Ensuring fair and transparent e-commerce practices.
Consumer Protection (E-Commerce) Rules, 2020 – Governing delivery processes and logistics transparency.
Legal Metrology Act, 2009 – Regulating weight and measurement disclosures for shipping.
Information Technology Act, 2000 – Ensuring digital transaction security and logistics tracking compliance.
For any shipping-related queries, feel free to contact us:
📧 Email: suhailsyed369@gmail.com
📞 Phone: 8110839533
📍 Address: Hosur, Krishnagiri, Tamil Nadu, India – 635109
At HosurEkart, we are committed to providing a reliable, , and efficient shipping experience. Thank you for shopping with us! 🚀
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