Return Policy – HosurEkart

Effective Date: 02-11-2024
Last Updated: 02-11-2024

1. Introduction

At HosurEkart, we are committed to providing a seamless and customer-friendly shopping experience. Our Return Policy is designed to ensure transparency, fairness, and compliance with Indian consumer protection laws, including the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, and other applicable regulations.

2. Return Eligibility Criteria

Customers may request a return within 3 days of receiving the product under the following conditions:

• The product must be unused, undamaged, and in its original packaging, including all accessories, tags, and invoices.

• Returns are accepted only in cases of:

  • Defective or damaged products upon arrival.

  • Incorrect product delivered.

  • Significant discrepancies between the delivered product and the description on our platform.

• Certain items, such as perishable goods, digital products, and personalized items, are not eligible for return.

• Each return request undergoes quality verification before approval.

• As per the Consumer Protection (E-Commerce) Rules, 2020, HosurEkart adheres to fair business practices to protect consumer rights.

3. Non-Returnable Items

The following items cannot be returned:

• Perishable items (e.g., food, flowers, and consumables).

• Customized or personalized products.

• Health and hygiene-related items (e.g., innerwear, beauty products, and personal care items).

• Digital goods, including e-books, software downloads, and virtual products.

• Gift cards, promotional vouchers, and items purchased during special discount sales.

• Products showing signs of misuse, damage, or missing components not caused by HosurEkart.

4. Return Process

To initiate a return, customers must follow these steps:

1. Contact our customer support at 8110839533 within 3 days of receiving the product.

2. Provide order details, an invoice copy, and clear images (if applicable) for verification.

3. Customers will receive a return shipping label (if applicable) or return instructions.

4. Ship the product back within 5 days of receiving return confirmation.

5. Once received, our team will inspect the returned product within 5-7 business days.

6. If the return is approved, customers can choose from the following options:

   • Refund to the original payment method (except COD, which will be refunded via bank transfer/store credit).

   • Product replacement (subject to availability).

7. Refunds are processed within 7-10 business days from approval.

5. Return Shipping & Costs

• If the return is due to a defective, damaged, or incorrect product, HosurEkart will cover the return shipping cost.

• If the return is initiated due to customer preference or non-defective reasons, the customer is responsible for return shipping charges.

• Customers must ensure the product is securely packaged to prevent damage during transit.

6. Important Return Conditions

• Partial Returns: For orders containing multiple items, only the affected item(s) can be returned.

• Exchange Option: If a replacement is unavailable, customers may opt for a refund or store credit.

• Return Denial: If the returned product fails quality inspection, it will be sent back to the customer without a refund.

• Failure to Return: If the customer does not return the product within the stipulated period, the return request will be canceled.

7. Legal Compliance

This return policy complies with the following Indian laws and guidelines:

• Consumer Protection Act, 2019 – Ensures fair return and refund policies.

• Consumer Protection (E-Commerce) Rules, 2020 – Promotes transparency in e-commerce transactions.

• Information Technology Act, 2000 – Regulates online transactions and consumer rights.

• Reserve Bank of India (RBI) Guidelines – Governs online refund and payment security measures.

• Arbitration and Conciliation Act, 1996 – Provides a legal framework for dispute resolution.

8. How to Initiate a Return

To initiate a return, customers must:

1. Call 8110839533 within 3 days of receiving the product.

2. Provide order details, invoice number, and relevant images (if applicable).

3. Follow the return instructions shared by our customer support team.

9. Dispute Resolution

• In case of disputes related to return requests, customers can escalate the issue to the Customer Grievance Officer.

• All disputes will be resolved under the jurisdiction of Hosur, Krishnagiri, Tamil Nadu, India – 635109.

10. Contact Us

For any queries regarding returns, please reach out to us: 📧 Email: [Suhailsyed369@gmail.com]

📞 Phone: 8110839533
📍 Address: Hosur, Krishnagiri, Tamil Nadu, India – 635109

This policy is designed to ensure transparency, customer protection, and hassle-free shopping at HosurEkart. Thank you for choosing us! 🚀