Effective Date: [02-11-2024]
Last Updated: [02-11-2024]
At HosurEkart, we are committed to providing a seamless shopping experience. This Refund & Replacement Policy outlines the conditions under which customers may request refunds or replacements, ensuring compliance with Indian consumer laws such as the Consumer Protection Act, 2019, the Information Technology Act, 2000, and the Reserve Bank of India (RBI) regulations for online transactions.
Customers may request a refund or replacement within 3 days of receiving the product.
Products must be unused, undamaged, and returned in their original packaging with all accessories, tags, and invoices.
Certain products, such as perishable goods, personalized items, and digital products, may not be eligible for refunds.
Refunds and replacements are subject to verification by our quality control team.
As per the Consumer Protection (E-Commerce) Rules, 2020, we ensure fair and transparent policies for customers.
For electronic and high-value items, manufacturer warranty policies apply in addition to this refund policy.
The following categories are not eligible for refunds or replacements:
Perishable goods (e.g., food, flowers, etc.).
Customized, personalized, or made-to-order products.
Health and hygiene products (e.g., innerwear, beauty products, etc.).
Digital goods, e-books, or software downloads.
Gift cards, promotional vouchers, and discounted items.
Products with visible damage caused by misuse or negligence.
Items returned without original packaging or missing accessories.
Products that fall under the exemptions listed by the RBI guidelines on refunds for financial transactions.
Customers must initiate a refund request via [Customer Support Email/Phone] within 3 days of delivery.
Once approved, customers will receive a return shipping label (if applicable) or return instructions.
Refunds will be processed within 5-7 business days after verification.
Refunds will be issued to the original payment method, except for Cash on Delivery (COD) orders, which will be refunded via bank transfer or store credit.
Shipping charges are non-refundable, except in cases of defective or incorrect products.
Refunds will be processed in compliance with the Payment and Settlement Systems Act, 2007 and RBI regulations.
Customers should ensure that the bank details provided for refunds are accurate. HosurEkart will not be responsible for refunds processed to incorrect accounts due to customer error.
Customers may request a replacement within 3 days for defective, damaged, or incorrect products.
Requests should be made via [Customer Support Email/Phone], along with supporting images/videos.
If the replacement product is available, it will be dispatched within 7 business days.
If unavailable, the customer will receive a full refund.
Replacements for electronic items will be processed in line with the Electronics & IT Goods (Security of Consumer) Rules, 2016.
Customers must inspect replacement items upon delivery. If any issues persist, they must contact support within 24 hours of receiving the replacement.
To qualify, customers must ensure:
The item is returned in original condition with all packaging, manuals, and accessories.
The original invoice is included in the return package.
The product is not damaged, altered, or used beyond necessary checking.
The return request complies with the Consumer Protection Act, 2019 guidelines.
The return adheres to the Foreign Exchange Management Act (FEMA) guidelines in case of international transactions.
To request a refund or replacement, customers should:
Contact [Your Support Email/Phone] within 3 days of delivery.
Provide order details and supporting images/videos (if applicable).
Follow the return instructions provided by our team.
Ensure that any COD order refund requests include accurate bank account details for processing.
If a return request is denied, the product will be sent back to the customer without a refund or replacement.
Refunds for COD orders will be processed via bank transfer or store credit.
Refunds/replacements will not be processed for failure to collect the order upon delivery.
In cases of fraudulent refund claims, HosurEkart reserves the right to blacklist the customer account.
HosurEkart reserves the right to modify or update this policy at any time without prior notice.
This policy aligns with the Consumer Protection Act, 2019, ensuring fairness and transparency.
Refund transactions comply with the Reserve Bank of India (RBI) guidelines.
Transactions follow the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.
Disputes will be handled under the jurisdiction of [Your Business Location] courts, as per the Arbitration and Conciliation Act, 1996.
International refunds comply with the Foreign Exchange Management Act (FEMA), 1999.
For any queries, please reach out to:
📧 Email: [suhailsyed369@gmail.com]
📞 Phone: [8110839533]
📍 Address: [Hosur Krishnagiri Tamilnadu 635109]
This policy ensures legal compliance, customer protection, and a hassle-free experience at HosurEkart. Thank you for shopping with us! 🚀
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